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Network Engineer Resume

 

TECHNOLOGY PROFESSIONAL:
Network/Technical support Engineer experienced in providing Network System support, Server Administration, troubleshooting and technical consulting for multiple networks in an intensive networked environment .

TECHNICAL SKILLS

Technical Expertise: Well sounding in window platform, Dos, client tools, familiar with Netware , DHCP, Active Directory, LAN/WAN, TCP/IP, VPN, POP3, ATM, UDP, IP Subnetting, TCP, IPX/SPX, CHAP, PAP, SMTP, Network Installation, LAN and WAN technologies (Ethernet, GigabitEthernet, L2/L3/L4 Switching, Frame Relay, ISDN, etc.), Cisco firewalls, Knowledge of OSI model from layer 1 to layer 7,FIX connectivity and Bloomberg, Microsoft Word, Excel and PowerPoint. Ticket management (Remedy and Magic), Managed VoIP Solutions, VoIP Phone Systems – Configuration / Installation / Support, supporting VOIP network in a Cisco centric Network, Wireless Security Protocols WEP, WEP + CCX, WPA, WPA2, 802.1x, Thorough understanding of WLAN security and network management
Server Operating Systems:Win 2003. 2008, 2012, SBS2008/11
Remote Control Software: Citrix, Remote Desktop connection
Desktop Operating Systems:Microsoft NT/2000/2003/XP/Vista and window 7, Win 8, Win 10
Hardware and Applications: All major server platforms

 

TECHNICAL EXPERTISE

PROJECTS:

Client Name Confidential
Network Specialist
Current Project

Roles and Responsibilities

  • Installed new Lexmark Laser printer
  • Join it to the network
  • installation of PCs during a large PC refresh
  • Provide on-site tech support to include installation, maintenance and repairs of desk tops, laptops, and peripherals.
  • supporting VOIP network in a Cisco centric Network
  • maintain servers, hardware, and software on Windows platform
  • installs and configure software, build new servers, network monitoring, migrate data
  • windows account Creation.
  • add user account and give priority

Client Name Confidential
Network Support
Aug 2010 – Dec 2010

Roles and Responsibilities

  • Provide Desktop Support services to the OPM IT user community.
  • Respond to IT incidents and requests received from Remedy tickets escalated from the Service Desk.
  • maintain servers, hardware, and software on Windows platform
  • installs and configure software, build new servers, network monitoring, migrate data
  • windows account Creation.
  • add user account and give priority.
  • Create Remedy tickets for incidents and requests that are received by the user community while working on the floor.
  • Schedule resolution times with customers prior to resolving incidents and requests remotely utilizing LANDesk or by desktop visits.
  • Provide continuous status updates to Remedy work logs to be viewed by Service Desk Analysts and by the user community to ensure that accurate and up-to-date information is available.
  • Troubleshoot and resolve user incidents and requests dealing with the Microsoft operating system, Active Directory, Microsoft Office Suite, Blackberry, Citrix, VPN.
  • Deploy hardware and software to fulfill user requests.
  • Escalate tickets to Tier 3 Technicians in the event that an incident or request cannot be resolved at the Tier 2 level.
  • Troubleshoot and resolve user incidents and requests dealing with OPM owned hardware and peripherals.
  • Ensure all Asset Management information is passed to the Asset Management Team to ensure accurate information is recorded in Remedy Asset Management
  • Answer phone calls when directed by the Tier II Lead Manager during peak hours and when call volumes are high.
  • Routing protocols such as OSPF, BGP, and using static routes.
  • Supporting LAN and WAN networks

Client Name Confidential
New York, NY
Desktop Support Engineer
Jan 2008-Aug 2010

Roles and Responsibilties

  • AD Migration Project that resulted in migrating Novell GroupWise users to MS Office Outlook users using VB Scripts and MS Exchange Server.
  • Troubleshoot, documented and resolved all technical issues pertaining to MS Windows 2000, XP, Office 2000, 2003, Network Connectivity, and hardware related issues.
  • Setup and configuration of handheld devices (e.g Blackberry / iOS/Palm/Andriod) outlook email in enterprise environment.
  • Install, configure, and troubleshoot proxy technology from Bluecoat, Websence, Cisco IronPort and Scansafe
  • configure, and troubleshoot VPN and SSL VPN technology from Citrix and Juniper
  • Provide End User support (desktop support), assist with VDI migration
  • Assist with troubleshooting issues as a result of the migration
  • Provide end user support after migration.
  • Troubleshoot and maintain all of Continuum health partners’ networked Dell, Cannon, Xerox, and HP (Printers and Scanners) on Windows 2003 Print Server.
  • Provide support to nurse station, business user including executive high end users.
  • Configured and support MS Outlook to run on Exchange Server.
  • Assigns and coordinates work projects, such as converting to new hardware and software
  • Assists user to resolve computer-related problems, such as inoperative hardware
  • Wireless Security Protocols WEP, WEP + CCX, WPA, WPA2, 802.1x
  • Thorough understanding of WLAN security and network management
  • Trains workers in use of new software or hardware
  • Installs new hardware and maintains existing hardware.
  • Supports and maintains user account information including rights, security and systems groups.
  • System hardware and software end user support including Network connectivity, Windows 7 and XP clients, Lotus Notes, Norton Antivirus, and Microsoft Office.
  • Manage Checkpoint and Cisco firewalls for security purposes.
  • Analyzes complex network problems and coordinates resolutions.
  • Support the roll-out of new hardware and software in hospital environment.
  • Joining the domain, move users profile Installation of desktop hardware and software applications, security updates, and security packs

Client Name Confidential
New York, NY
Lead-tech Dell support
Mar 2007-Dec 2008

  • Provide on-site tech support to include installation, maintenance and repairs of desk tops, laptops, and peripherals.
  • Monitoring of proprietary application performance, uptime, and operability FIX connectivity and Bloomberg
  • Full command of Unix Command-line operations
  • Oversee the daily performance of computer systems.
  • Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software
  • Conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
  • Trains end users in use of equipment and software. Interacts with brokers staff and users to determine user PC and Networking needs and resources required to fulfill needs
  • Imaging of Computers, and Laptop. (Symantec ghost)
  • Installing all network applications that were approved

Client Name Confidential
Edison, NJ
Support Technician
Aug 2006- Nov 2008

  • Remotely support desktop technology platforms
  • Effective queue and ticket management (Remedy Ticketing System)
  • Perform software instal
    l pushes using remote access tools
  • Performs restorative and maintenance tasks either remotely or at the end user’s location to resolve problems, using basic troubleshooting and technical skills.
  • Establish connectivity via dial-up modem, DSL, or Cable modem
  • Configure router with filters and usernames and passwords using hyper-terminal

Client Name Confidential
Edison, NJ
Jr. Network Support
Dec 2004- Dec 2005

Responsibilities:

  • Responsible for network issues related to LNP Support ( Local Number Portability)
  • Responsible for analyzing, testing, isolating and repairing network and customer issues.
  • Performs proactive monitoring, configuration management and fault resolution of complex voice and data services
  • interaction and escalates troubles internally and externally (LECs) and other carriers) on behalf of the customer
  • Standard network services is expected (DNS, DHCP, NTP, TFTP, HTTP, FTP, SMTP, SSL, SNMP, etc.)
  • Managed VoIP Solutions.
  • VoIP Phone Systems – Configuration / Installation / Support
  • Develop and maintain liaison relationships both internal and external to the company.
  • Used Ticket management for Documentation – Magic Ticket System
  • supporting VOIP network in a Cisco centric Network

EDUCATION/CERTIFICATIONS

BSC of Science in Computer Information System,

Comptia A+

Comptia N+

Comptia Server

Comptia Security 

Microsoft MCP, MCSA, MCSE 
Dell Certified
Network
Cisco Certified Network Administrator (CCNA)

Professional Affiliations
Information Technology & Telecommunications Association, Network Professionals Association